Gi99 Terms and Conditions — Please read before use

1 General Terms & Conditions

Gi99 (gi99.bid) is an online gaming and Sports Betting platform based in Bangladesh. These Terms and Conditions constitute a legally binding agreement between gi99 and all its users. By using the gi99 website, mobile app, or any of its services, you automatically agree to be bound by these terms.

Gi99 reserves the right to modify or update these Terms and Conditions at any time. Changes will be published on the website and communicated to registered members via email. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

• These Terms and Conditions apply to all services offered on gi99.bid.
• Terms & Conditions are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• These Terms and Conditions should be read together with gi99's Privacy Policy and Responsible Gaming Policy.

2 Account Register

To open an account with gi99, you must provide accurate and complete personal information. Your name, date of birth, email address, and mobile number must all be genuine. Accounts created with false information will be suspended and any deposited funds may be forfeited.

Each individual may only hold one account with gi99. Creating multiple accounts is a direct violation of our Terms & Conditions, and all associated accounts will be closed.

• One person = one account.
• Creating multiple accounts from the same device or IP address is prohibited.
• KYC verification must be completed after account registration.
• Your account password and login credentials must not be shared with anyone.
• To update the details provided during registration, please contact our support team.

3 Eligibility & Age

Gi99 strictly enforces an 18+ age policy. No person under the age of 18 is permitted to use the gi99 platform. Age is verified at registration, and you may be asked to provide a national ID or passport as proof of age at any time.

• You must be at least 18 years old to register.
• If age verification fails, the account will be temporarily suspended.
• Users from countries or regions where online gaming is prohibited are not permitted to use gi99.

4 Deposits and Payments

Deposits on gi99 can be made via bKash, Nagad, Rocket, and other approved payment methods. The minimum deposit amount is displayed on the gi99 platform and may change from time to time. Deposits are generally instant — funds are credited to your account as soon as the transaction is confirmed.

Gi99 only accepts deposits from payment methods registered in your own name. Using a third-party account or payment method is strictly prohibited. Violating this policy may result in account closure and forfeiture of funds.

• Only use payment methods registered in your own name.
• For any deposit issue, please contact support within 24 hours.
• gi99 reserves the right to report suspicious transactions in order to prevent money laundering.
• No hidden charges on deposits.

5 Withdrawal Policy

To withdraw funds from gi99, you must first complete KYC (Know Your Customer) verification. This may require submitting a copy of your national ID, passport, or driving licence. Once verified, withdrawal requests are processed within 1–3 business days.

Details on maximum withdrawal amounts and time limits can be found in the payments section of the gi99 platform. Funds earned from bonuses are subject to specific wagering requirements before they can be withdrawn. Requesting a withdrawal before meeting those requirements will result in the bonus funds being voided.

• Withdrawals are not possible without completing KYC verification.
• Withdrawals are typically processed within 1–3 business days.
• VIP members receive priority access to faster withdrawals.
• Multiple withdrawal requests cannot be submitted at the same time.

6 Bonuses & Promotions

All bonuses and promotions on gi99 are subject to specific terms and conditions. Whether it is a welcome bonus, reload bonus, free spins, or cashback, every offer carries its own wagering requirements. Please read the terms of each offer carefully before claiming.

Bonus funds must typically be wagered a specified number of times (e.g., 30x or 40x) before they can be converted to real money. Bonuses have a limited validity period; if unused within the set timeframe, they will be automatically cancelled.

• Each promotion can only be claimed once.
• gi99 reserves the right to void any bonus if abuse is suspected.
• Not all games contribute equally toward bonus wagering requirements; slots typically contribute 100%, while table games contribute less.
• Multiple bonuses cannot be active at the same time.
• To qualify for the referral bonus, the referred friend must complete their first deposit.

7 Gaming Rules

All games on gi99 are operated through licensed third-party providers. Every game uses RNG (Random Number Generator) technology, meaning outcomes are entirely random and never predetermined. gi99 does not interfere with the results of any game.

In Live Casino games, the decision of the real dealer is final. If a game is interrupted due to technical issues, gi99 will resolve the situation in accordance with its policy. In Sports Betting, bets cannot be cancelled once confirmed.

• RTP (Return to Player) information for all games is available in the game lobby.
• If a bet is voided due to a network disruption, gi99 will make a decision in accordance with its established policy.
• Any dispute regarding a game result must be reported to support within 72 hours.
• gi99 reserves the right to void any winnings resulting from a software error.

8 Prohibited Activities

Certain activities are strictly prohibited on the gi99 platform. These constitute serious violations of the Terms and Conditions and may result in permanent account closure. A list of prohibited activities is provided below:

• Creating multiple accounts (multi-accounting).
• Abuse or manipulation of the bonus system.
• Fraud or any attempt at hacking.
• Money laundering or any suspicious transaction activity.
• Use of third-party payment methods.
• Harassment of other members or any form of inappropriate behaviour.
• Accessing the platform from a restricted region using a VPN or proxy.
• Betting via automated bots or software.

9 Responsible Gaming

Gi99 believes gaming should be a source of entertainment, not stress. That is why we place the utmost importance on responsible gaming. Members can set their own deposit limits, activate session timers, or take a temporary break whenever they need one.

If you notice signs of problem gambling, please reach out to the gi99 support team. We are ready to provide the guidance and assistance you need.

• Options to set deposit limits, session limits, and loss limits.
• Self-Exclusion — from 7 days up to permanent.
• Cooling-off period — option to take a temporary break.
• Information on professional support for problem gambling.

10 Privacy Policy

Gi99 treats the protection of your personal information as its highest priority. Information provided at registration is used solely for account management, KYC verification, and compliance with legal obligations. gi99 never sells your data to third parties.

Gi99 uses SSL encryption and advanced security technology to keep all transactions and personal data safe. For full details, please refer to our Privacy Policy.

• Full transparency on data collection and usage.
• All transactions are secured with SSL encryption.
• Right to request removal of your personal data.

11 Account Closure and Suspension

Gi99 reserves the right to suspend or permanently close any account, with or without prior notice, for any reason — particularly in cases of Terms and Conditions violations. Before closing an account, gi99 will conduct a review and reach a fair decision.

You may close your account at any time. Any eligible funds in your account (excluding bonuses) can be withdrawn before closure.

• Violations of the rules may result in immediate account closure.
• Members will be notified by email of the reason for the closure.
• You have the right to appeal a closed account.
• To close your account, please contact our support team.

12 Changes & Updates

Gi99 may update these Terms and Conditions at any time. Any changes will be published on the website and registered members will be notified by email. Continued use of the platform after an update constitutes acceptance of the revised terms.

Gi99 is committed to keeping its terms simple, transparent, and member-friendly. If you have trouble understanding any clause, our support team is always ready to help.

• The date of any changes will be noted at the top of the page.
• Email notifications will be sent for any significant changes.
• For any questions regarding the Terms & Conditions, please contact our support team.